Where are we located?
Warehouse Address: 10-12 Paul Court, JIMBOOMBA, Q 4280, AUSTRALIA.
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General | Shopping With Us
Price Matching
Requests for a price match are treated on a case by case basis. If you would like us to try and match a competitors price for a product that you would prefer to purchase from us please let us know:. The competitor must be located in Australia and the
Can I pick up my order?
We offer local pick up of orders from our Jimboomba warehouse. Please place your order online and select the Pickup option during checkout. We will send you an email notifying you when your order is ready for collection once it has been picked and pa
I have a question about my pet
We have a knowledge base loaded with commonly asked questions and answers about all kinds of pets and pet questions. Please visit our Help Centre here: https://help.vetnpetdirect.com.au. If you still need help please contact us via Live Chat or our C
Can I buy more than what you have available?
If you wish to purchase more of an item than we currently have available on our website, please get in touch with our Customer Service Team. They will be able to advise you if we are able to access more stock (in which case they can place an order fo
How to place an order
Buying something from vet-n-pet DIRECT is simple. Please use the menus or search funtion at the top of our shopping pages to locate the product/s you are after. When you find an item you are interested in, click on that item which will take you to th
Australian Shipping
Free Shipping is available to most major metro areas within Australia for orders over $99 but weight limits apply which vary by area. For orders that don’t qualify for free shipping, the cost of shipping will depend on the weight of your order and yo
International Shipping
For a quick way to see what it will cost to ship your order, simply add the item/s you are interested to your shopping cart. Then click on View Cart and you will see at the bottom of the cart page a handy shipping estimator which provides the shippin
How to return an item
Wrong size? Ordered incorrectly? Item defective? Something else not right?. We know. Returning an item can be a pain in the you know what! To try and make the process as hassle free as possible, we offer a money back guarantee on the items we sell p
Can I get a Tax Invoice?
If you'd like to receive a Tax Invoice for your order, please check the order confirmation email you have received. In there you will see a link that will allow you to download a pdf Tax Invoice. If you have trouble locating it our customer service t
Off Label Use of Vet Products
Can I use product 'xyz' on my dog/cat/goat/sheep/cow/alpaca etc?. “Off Label” use is when a product is used in a way that is not directed on the label or on a species that is not listed on the label or for a purpose that is not stated on the label. “
Business Registration Details (ABN and ACN)
vet-n-pet DIRECT proud to be a family owned, Australian registered company. Our registration numbers are as follows. ABN: 76 851 238 708ACN: 120 299 916.
How can I be notified when an item is back in stock?
You can register for a SMS or email notification to be sent to you when an item that was out of stock becomes available again. On the product page when you select the particular variant that is currently out of stock, you will see a button appear tha
Do you use AI in your Customer Service team?
A Note about AI From the Team at vet-n-pet DIRECT. At vet-n-pet DIRECT, we’re proud to have a customer service team made up of real people who genuinely care about pets. Many of them you’ll know by name, and most have been with us for years. They’re
Do you have a discount code?
We understand that getting the best value is important, and we're committed to helping you save wherever possible. From time to time, we release discount codes and special offers — but these are shared only through our official email newsletter. If y
What is your phone number?
Our phone number for Australian customers is 1300 726 966 or 07 3103 8116. International Customers: +61 7 3103 8116
Warehouse Closure Thursday 17th July 2025
This month marks 20 incredible years of serving Australia's pet lovers - and we couldn’t have done it without you!. To recognise this special milestone, we’re taking a moment to celebrate with the amazing team behind vet-n-pet DIRECT. As a result, ou
Supply of Meals for Mutts Range
Ongoing supply issues with Meals for Mutts range - July 2025. Meals for Mutts (MfM) continue to have ongoing supply issues with many of their products with stock arriving intermittently across their range. We recommend registering for a Back In Stoc
Personalized Labels with Select EzyDog Products
Personalised name labels or tags can be ordered with select products from the EzyDog range. Name labels for EzyDog products are sent separately to your main order and may arrive before or after you receive your dog's bed or harness. If you haven't re
Available Shipping Methods
For Australian Customers. We use two main carriers for domestic deliveries: Australia Post and Aramex Couriers. At checkout, you can choose which carrier you’d like. If you qualify for Free Shipping, we’ll select the carrier that works best for your
Free & Discounted Shipping Thresholds for Queensland
Postcode Ranges: 4000–4018, 4029–4068, 4072–4123, 4127–4129, 4131–4132, 4151–4164, 4169–4182, 4205–4206, 9000–9725. Postcode Ranges: 4019–4028, 4069–4071, 4124–4126, 4130, 4133–4150, 4165–4168, 4183–4204, 4207–4209, 4270–4299, 4500–4549, 4300–4308, 4
Free & Discounted Shipping Thresholds for NSW & Victoria
Postcode Ranges:. Sydney: 1000:1935, 2000:2079, 2085:2107, 2109:2156, 2158, 2160:2172, 2174:2229, 2232:2249, 2557:2559, 2564:2567, 2740:2744, 2747:2751, 2759:2764, 2766:2774, 2776:2777, 2890:2897. Melbourne: 3000:3062, 3064:3098, 3101:3138, 3140:3210